Specific support


Quick list


Note: preferably resolve a problem by going through the Solutions in the order provided. After trying each Solution, open the product and test to see if the problem is resolved.
  • Problem number: 0001
  • Description: receive an error message when using Update Data Source (Switchboard) and Hyperlinks
  • Level of problem: minor level. Your data will not be effected and you can continue to use the product. It just means you will not be able to use some of the features until the problem is solved.
  • Type of problem: missing a DLL (Dynamic Link Library) file.
  • Solution 1: re-installing the Logos Flow™ product again.
  • Solution 2: re-install Micrsoft® Office. This is a general file used for a number of Windows Applications. It is likely that the error will occur in other applications.
  • Solution 3: Go to the Run on the Start menu, and type: regsvr32 c:\Windows\System\commdlg.dll
  • Solution 4: Logos Flow™ has developed a tool that installs all possible DLL files that might be required by a Micrsoft® Access database. It will be made available as a download if required (size: 4.6mb)

  • Problem number: 0002
  • Description: receive an error message say 'Unrecognised database format'. Normally, occurs with networked databases through network problems.
  • Level of problem: high level. Your database has been corrupted and you will not be able to access your data until the problem is solved.
  • Type of problem: database corruption.
  • Solution 1: open your product and select 'Compact' from the Switchboard menu and follow the on-screen instructions.
  • Solution 2: download this Data repair (format: zip, file size: 27kb) utility that is used to repair corrupted Microsoft® Access databases. Prior to using this utility, copy the corrupt database to another folder (i.e. work on a duplicate) then open the jetcomp.exe file (once downloaded and unzipped): the Source database being the corrupt one, and the Destination database will become the repaired one (you will need to give the Destination database a new name). Once the repair is complete rename the repaired database to it's original name and copy it back to it's orginal location.
  • Solution 3: contact Logos Flow™ to assist and attempt other options to repair the database.

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